LEARNING IN BUSINESS PROCESS Module for surveying learning-intensive core competencies by means of analyzing the value chain and business processes

CALL FOR ACTION due to an undefined value chain no transparency on core competen-cies in business process mana-gement

BENEFITS value chain is redesigned or supplemented in connection with clusters of excellence

TARGET GROUPS internal: - heads of business units - employees in charge of - organizational structure and - process organization - quality management - financial controlling - IT officers external: - business-to-business supplier- - and customer chain

QUALITY CONTROLLING internal: - controlling - quality management - IT-processes external: - monitoring supplier and customer - interfaces